In an effort to make life easier for you, our valued customer, we offer remote help. Keep in mind, we cannot solve all problems with remote help. Remote help is intended for more of the “simpler tasks”. Also, remote help is subject to a fee of $75.00/hour ($1.25 per minute) with a minimum of $25.00, which can be paid via credit card over the phone or via PayPal.
Once you click ‘Connect’, you will need to download and then run ‘Join.exe’. After launching ‘Join.exe’, you will have to click ‘Continue’ in the lower right corner before your screen will be viewable by your Bitz Remote Help Tech.